Technical Support Service Seeton provides an advanced service for supporting IT infrastructure and equipment from installation and configuration to hardware and software support, followed by warranty and post-warranty service.
Certified specialists perform work in accordance with the required level and duration of technical support (SLA) for hardware and software, depending on the requirements of your business.
Our advantages:
- A system with 24/7/365 access is used to register, record, and control customer requests.
- State-of-the-art request registration system with the ability to track the request status;
- Availability of certified and qualified engineers to provide technical support, advice and development of customer solutions;
HW Group
OS Group
- Ability to perform hardware and software audits;
- Implemented a system of escalations in case of delay from any side;
- Availability of technical laboratories for modulating problem situations;
- Availability of a warehouse of replacement spare parts for projects and well-established logistics schemes;
Support services provided:
- On-site service of the customer;
- Time of arrival to the customer's site-from 2 hours from the moment of making a decision on such a need (within the city of Kiev);
- Technical support of ready-made solutions, development and implementation of new solutions based on customer needs;
- Technical support and support of customer's workplaces;
- Performing hardware and software upgrades;
- Flexible way to create an SLA depending on the customer's needs"
Ability to provide services for the customer:
- 9 * 5 from 09.00 to 18.00 excluding holidays and weekends;
- 9 * 5 from 09.00 to 18.00 including holidays and weekends;
- 24 * 7 including holidays and weekends;
Receiving requests from the Customer around the clock via contacts:
- Phone: 044 239 9924,
- Е-mail: firstline@seeton.pro,
- Web: https://seeton.managed-otrs.com/external;
- The response time to a request from the Customer starts from 15 minutes.